HOP’s Blog is dedicated to bringing you the most up-to-date information about outreach resources and emerging trends; it elevates also the experience of outreach workers and the importance of outreach through the sharing of outreach stories.
Outreach Connection Newsletter
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Outreach to the LGBT Community
Presented by The Fenway Institute (National LGBT Health Education Center)
Healthy People 2020 and the Institute of Medicine have identified key health disparities faced by the Lesbian, Gay, Bisexual, and Transgender (LGBT) population. Engagement of LGBT populations is critical to providing culturally responsive care and population based health to reduce these disparities. In spite of the advancements in LGBT acceptance and policy, many LGBT people remain largely invisible to their primary care providers. This webinar will present best practices in outreach to the LGBT community, including: strategies for engagement of local LGBT community members and organizations; effective communication with LGBT people; strategies for sexual orientation and gender identity data collection; and creating an inclusive and affirming health care environment for LGBT patients, families, and staff.
• Participants will be able to describe LGBT concepts, terms, and health disparities;
• Participants will identify strategies for proactive outreach to and engagement of local LGBT residents, leaders, organizations;
• Participants will understand how to incorporate SO/GI data collection into your EHR to improve communication, quality care, and data and quality management activities; and,
• Participants will identify ways to develop policies, forms, processes, and physical spaces within the health care environment that are inclusive and affirming of the LGBT community.
Date: August 23, 2017 | 2:00pm-3:00pm EST
2017 Community Health Institute & Expo
August 27-29, 2017
The NACHC Community Health Institute (CHI) and Expo is the largest annual gathering of health center clinicians, executives, consumer board members along with Health Center Controlled Networks and State/Regional Primary Care Associations.
Not Just A Ride: Transportation Matters to Healthcare
August 27, 2017, 5:00-6:30pm
Come learn about HOP’s Rides to Wellness Community Scan Project, which examined the intersection of transportation barriers and missed medical appointments. Data was collected through a national survey of 188 representatives from HRSA-funded Health Centers.
2017 Midwest Stream Forum for Agricultural Worker Health
September 18-20, 2017
The Midwest Stream Forum for Agricultural Worker Health, produced by the National Center for Farmworker Health, Inc., is an annual conference that provides quality, agricultural specific, professional development experiences for individuals in all disciplines within migrant health. The Forum offers a diverse program featuring sessions on clinical topics, lay health outreach, research, and leadership development. Participants also have the opportunity to gain continuing education credits. So come join your migrant and community health colleagues in Grand Rapids, Michigan!
Conference Website: http://www.ncfh.org/midwest-stream-forum.html
WORKSHOP: Agricultural Worker Health 101
Midwest Stream Forum for Agricultural Worker Health
Tuesday, September 19, 2017
10:30AM – 12:00PM EDT
The workshop is a comprehensive orientation to the migrant health program in the U.S. The workshop will cover the history of agricultural migration, the structure of migrant health program, and the people and organizations that make migrant health care possible. Participants will learn about agricultural workers, their health care needs and the system of care that works for them.
Workshop: Applying Transportation Solutions to Address Missed Appointments & Improve Access to Care: Findings from the Rides to Wellness Community Scan Project
Midwest Stream Forum for Agricultural Worker Health
Tuesday, September 19, 2017
10:30AM – 12:00PM EDT
Transportation is essential for access to and utilization of care; yet, transportation barriers persist for many communities, including agricultural workers. For health centers, missed medical appointments cause a disruption of care, impact clinical outcomes, and result in a loss of revenue. In this workshop, HOP will provide an overview of the findings from the National Missed Appointments and Transportation Barriers Survey, including the scope of the problem and the costs associated with missed medical appointments. In addition, HOP will provide concrete examples from community-based organizations that demonstrate the financial benefits of investing in transportation initiatives. In a small group activity, participants will use a quality improvement tool to measure the costs of missed appointments and find patient-centered solutions to transportation barriers.
Read HOP’s new report, Transportation and Health Access: Rides to Wellness Community Scan Project, which describes transportation barriers and its financial impact due to missed appointments, based on the findings of a national survey with health centers. The report also includes six profiles of communities who are taking action to address barriers and decrease loss of revenue.
This 5-part series, led by Health Outreach Partners (HOP), will cover a variety of topics to support outreach workers, directors, and supervisors in outreach program development. HOP, the National Center for Medical-Legal Partnership, the National Healthcare for the Homeless Council, and the National LGBT Health Education Center will present content and share strategies to help effectively reach specific populations, create a healthy work environment, and engage in medical-legal partnerships.
HOP’s new resource Outreach & Value-Based Care: Impacting Health Care Delivery and Cost through Integrated Community Health Outreach Programs, describes how health centers can use their outreach teams to enhance value under service delivery models such as Patient Centered Medical Homes (PCMH) and Accountable Care Organizations. It offers examples of how outreach programs can enhance revenues from alternative payment models such as shared savings, pay-for-performance, and PCMH supplemental payments. The resource is a complement to HOP’s Outreach Business Value Toolkit.
Health Outreach Partners (HOP) recently finalized and debuted our new Theory of Change—a way to visually represent how we contribute to desired change in the world. We express our long-standing beliefs that health care is a human right. We recommit to the idea that fighting for health equity means standing up for equal access and opportunities for people to lead healthy and dignified lives. We underscore that outreach is key to creating trusting relationships and ensuring access to quality care for marginalized and vulnerable communities. The Silent Crisis Convening Series on Health & Immigration encapsulates these values and beliefs.
Currently, there is an anti-immigrant climate sweeping the nation. It is instilling fear and mistrust, and generating misinformation among immigrant communities. The current environment is forcing immigrants and their families to live quietly and out of view, unable to fully participate in or be supported by their communities. This “silent crisis” has many consequences, one of which is that immigrants and their families are choosing to forgo necessary health services, resulting in complications for their physical, mental, and behavioral health.
We asked ourselves, what more could HOP do to support Community Health Workers (CHW) and their outreach efforts to immigrant families currently experiencing this fear and mistrust. Given the limited opportunities available to CHWs to network, share stories, and learn from one another, we developed the idea to coordinate and facilitate a CHW convening series to directly address the negative impact of the current anti-immigrant climate. The convening will provide an opportunity for CHWs to discuss challenges and together develop solutions that work for their community. These findings will inform an update to the Silent Crisis resource that we developed several years ago. We plan to disseminate this updated resource nation-wide, as well as, share key highlights, messages, and personal stories with health center leaders and policy makers across the country.
Northwest Regional Primary Care Association formally partnered with HOP last month to expand these events beyond California and bring them to CHW’s in Oregon and Washington states. A total of four convenings will be held from June through August 2017. Given the restrictions with our federal funding, and the compressed time frame for this event, we need your support through individual donations and sponsorships. If you are interested in learning more about these events, what we are hoping to accomplish, or would like to directly support them, please visit the Silent Crisis Convening page on our website.
Don’t miss your chance to register! Join us on Thursday, June 8, at 10am PDT for HRSA’s webinar, “Transportation and Health Access.” Health Outreach Partners will present on the following:
- What are transportation barriers to health care?
- Who is most impacted by this issue?
- How can health centers and other organizations use a continuous quality improvement process to reduce missed medical appointments due to transportation barriers?
We look forward to sharing our Transportation Initiative findings with you as well as our Transportation Quality Improvement Toolkit!
Click below for additional details
Our partners at the Maine Migrant Health Program have two job openings based in lovely, DownEast, Maine. Please distribute to interested parties.
- Program Manager (year-round, full-time, bilingual in English/Spanish or English/Creole): http://www.mainemigrant.org/2017/04/job-opening-downeast-program-manager/
- Community Health Worker 3 (year-round, full-time, bilingual in English/Creole): http://www.mainemigrant.org/2017/05/job-opening-community-health-worker-iii-downeast/
HOP’s newest resource, Self-care: Taking Care of Ourselves So We Can Take Care of Others, was developed to support outreach and other health center staff who often face challenging and overwhelming situations in the workplace. This resource introduces self-care, its benefits, and strategies to build a culture of self-care that support staff health and well-being and helps health centers recruit, motivate, support, and retain staff.
Join HOP for Office Hours on conducting community health needs assessments! Office Hours are an opportunity for health center employees to present questions for HOP’s seasoned staff and hear concerns and experiences from other health center colleagues.
Whether you are gearing up for an upcoming needs assessment, thinking about how to reach out to a new patient population, or simply planning for your next funding cycle, the process can be confusing and we are here to help. During this session, we will briefly present HOP’s Community Health Needs Assessment Toolkit and how you can use it at your organization, answer any pre-submitted questions, and allow for open Q&A.
This session will be held on Tuesday, April 18th from 12:00-12:45pm PDT, 3:00-3:45pm EDT. To attend, please submit your questions and register here: https://attendee.gotowebinar.com/register/7832546284281366786
– Sonia Lee, Senior Manager of Client Services and Communications
– Liam Spurgeon, Project Manager
Join HOP in celebrating the following events in the upcoming weeks. We will be posting and sharing pertinent information all week long on our Facebook page. Don’t miss our updates! Like us here https://www.facebook.com/outreachpartners/.
National Farmworker Awareness Week: March 24-31, 2017
National Farmworker Awareness Week is a week of action for students and community members to raise awareness about farmworker issues on our campuses and in our communities. In 2017 we celebrate the 18th Annual National Farmworker Awareness Week to raise awareness about farmworker conditions and to honor their important contributions to us every day!
Learn more here: http://saf-unite.org/farmworkerawareness/
LGBT Health Awareness Week: March 27-31, 2017
National LGBT Health Awareness Week’s theme of 2017 is “ACT OUT for LGBT Health! Action on Health Access and Equity.” Throughout the Week, the National Coalition for LGBT Health will lead advocacy and education efforts in partnership with numerous member organizations and advocates dedicated to achieving LGBT health equity.
Learn more here: http://salsa4.salsalabs.com/o/50800/t/0/blastContent.jsp?email_blast_KEY=1341733
National Public Health Week: April 3-9, 2017
National Public Health Week 2017 celebrates the power of prevention, advocating for healthy and fair policies, sharing strategies for successful partnerships and championing the role of a strong public health system.
Learn more here: http://www.nphw.org/
Promotora de Salud
Virginia Garcia Memorial Health Center | Cornelius, OR
Note: video recorded in Spanish
Community Health Promoter
Mercy Housing Northwest | Kent, WA
Community Health Outreach Worker
LifeMoves | San Mateo, CA
PEER-TO-PEER WEBINAR – Advancing Health Through Care Coordination: A Discussion with Community Health Centers
Between 2000 and 2030, the number of Americans with one or more chronic conditions will rise 37 percent, an increase of 46 million people. As the number of chronically ill and medically underserved populations increase, health centers must enhance their current service delivery models. Care coordination emphasizes collaboration between providers to increase quality of care and ultimately improve patient outcomes. In addition, this model can help reduce the overall cost of care by reducing medication errors, repetitive tests, and prevent hospital admissions. During this webinar, panelists share information about their care coordination efforts and offer important considerations for health centers hoping to start, improve, or expand care coordination programs.
- Kelly Volkmann, Health Navigation Program Manager, Benton County Health Services
- Sonia Shanklin, Director of Practice Transformation, Clinical Integration, Affinia Healthcare
Learning Objectives: By the end of the webinar, participants will be able to:
- Understand the basics of care coordination and the role that outreach workers can play.
- Describe how care coordination programs can improve patient health outcomes.
- Identify at least one strategy for successful care coordination.
Health Outreach Partners is excited to celebrate one year since the release of our online Outreach Starter Kit. We are thrilled to report just over 1,000 visits to the resource homepage since it was first launched.
HOP is committed to providing health centers and community-based organizations with easy access to appropriate and up-to-date outreach-related tools, strategies and resources. We have just updated the Outreach Starter Kit to include additional relevant resources as well as a brief webinar that provides tips for navigating through the Starter Kit.