Becoming a Health Center of Choice: Customer Service for Patient Engagement and Retention

Check out our new article, featured in the April 2016 Issue of NWRPCA’s QuickNotes, on Becoming a Health Center of Choice. One in fourteen people in the U.S. now identifies an FQHC as their primary source of preventive health care. Health centers are adopting patient-centered and coordinated approaches to balance meeting the complex needs of a growing patient population while ensuring the delivery of quality care. One such approach is through the provision of excellent customer service, which helps health centers to remain a provider of choice for current patients and also become one for community members newly accessing care at their site.

Read it on NWRPCA’s site!