Program planning and evaluation is key to conducting effective outreach. While each health center may have a unique approach to outreach, HOP recommends three general resources critical to the planning and evaluation process: a logic model, a program plan, and an evaluation plan. These tools will support you in setting measureable goals and objectives, defining your targets and benchmarks, establishing organizational and individual accountability, and understanding whether your outreach goals were accomplished.
OUTREACH TOOL: Outreach Reference Manual – Program Planning and Evaluation Chapter
The latest addition to HOP’s Outreach Reference Manual, this chapter provides essential tools and frameworks for carrying out comprehensive, participatory program planning and evaluation. Included in this chapter are templates for a logic model, outreach program plan, and an evaluation plan.DOWNLOAD RESOURCE
COFFEE BREAK WEBINAR: Common Mistakes When Planning Health Outreach Programs
This 15-minute webinar introduces the integrated program planning process as a foundation for discussing common mistakes made during outreach planning and how to avoid making them.VIEW RESOURCE
BRIEF: Patients, Encounters, and Data Not Captured on the Uniform Data System (UDS) Report
Although the Uniform Data System (UDS) records certain non-clinical services, referred to as “enabling services,” many additional services that ensure access to and utilization of care often are not documented. This resource discusses the importance of capturing this data and provides suggestions for how health centers may track these critical services.DOWNLOAD RESOURCE
CASE STUDIES: Innovative Outreach Practices
Since 2002, HOP has been profiling the innovative outreach practices of health centers across the country that are improving access to care in their communities. These case studies serve as practical tools for organizations seeking new ideas as well as guidance on “what’s working” for outreach.
FEATURED: Tracking and Evaluating Outreach to Improve Performance
FEATURED: Documenting Enabling Services to Improve Workflow & Show Success
FRAMEWORK: Enabling Services Data Collection Implementation Guide
Developed by the Association of Asian Pacific Community Health Organizations (AAPCHO), this framework is intended to guide health centers through the process of organizing and tracking the enabling services that they provide, such as transportation and interpretation. Included are protocols on data collection, a recommended work plan, and a discussion of data collection benefits and challenges.
GLOSSARY OF TERMS: Health Center Program Terms and Definitions
Developed by the Health Resources and Services Administration (HRSA), this resource provides clarification on terms used in section 330 of the Public Health Service Act.
MAP: 2015 Health Center Program Grantee Profiles
HRSA generates an interactive map annually through which core sets of data for each health center program grantee are made publicly available. Data sets may be sorted by health center, by state or nationally. Available information includes, but is not limited to, patient demographics, services provided by the health center, costs, and revenue.
DATA: UDS Mapper
Based on data reported through the Uniform Data System (UDS), this interactive tool provides a means to visually explore the geographic reach, penetration, and growth of Federally Qualified Health Centers and Look-Alikes across the United States.