Our Services

Enhance your efforts to increase access to care, connect with vulnerable and underserved communities, and advance health equity. Work collaboratively with our expert staff to identify the needs of your organization and receive attentive guidance on how to achieve your organizational and programmatic goals.

Learn more about how HOP Client Services can help your organization!

Consultation

Our consultation services are customized to fit the unique needs of each organization. Our team of experts will work with you to hone your skills, identify effective strategies and take action steps towards your goals.

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Training

Our trainings are interactive and engaging learning spaces that are customized based on need, designed to build on the knowledge and skills of participants. Trainings are held virtually or in-person, ranging from one-hour to full-day trainings.

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Workshops

Our workshops may be conducted at conferences and other events, as well as keynote speaker presentations all over the country. These presentations and workshops may be customized to fit the needs of the event. See training and consultation topic areas.

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Webinars

Our webinars cover a range of topics, and are a great way to introduce new ideas or concepts to staff. We will work with your organization to identify topic areas that will best serve the educational and professional development needs of your organization. Webinar series are also offered. See training and consultation topic areas.

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“I feel that the toolkits will assist us in implementing the needs assessment and calculating the financial benefits of outreach workers. Thanks!”

- “Health Center Consumer Boards” Participant

"The structural competency trainings highlighted that the work the health centers do is paramount is to closing the gap for health outcome disparities in order to increase access to healthcare.”

- Partner's letter of support

"The educational presentation on public transportation accessibility encouraged my team and I to share resources that our clinic has to assist those without transportation, especially those with special needs"

- Webinar Participant

"The training webinars provided inspired me to look beyond the individual context for reasons why pepole are unhealthy"

- Webinar Participant

"We all should use these trainings as an example and figure out how to have more of an impact to continue to develop our internal cultural humility trainings"

- Webinar Participant

"Keep fighting the good fight and help reshape the system"

- Webinar Participant

"In order to create a more inclusive and comprehensive healthcare system, we must consider factors outside of what's in the medical chart. The webinars and training HOP provides make this clear and more businesses should use their models to achieve a healthy world.

- Webinar Participant

"I would say that I originally didn't think too much about structure competency, and particularly implementing interventions. But I am hoping to start with my self awarenesss and engage others, and implement interventions".

- Training Participant

- Webinar Participant

" (we were) fortunate to collaborate with Health Outreach Partners in an effort to raise awareness and empower our Latino community to make informed decisions about Covid-19 vaccines... The training and support that our staff received from Health Outreach Partners ensured that our families received timely guidance and helped increase the number of vaccinations in our state."

- Partners Letter of Support

"It was a breath of fresh air regards to being part of only BIPOC leaders were doing. I have a hard time sharing my opinions and thoughts in general and this provided me with strength in regards to continuing to be bold in having these conversations with other leaders with other leaders in my organizations as well as general everyday life".

- Training Participant

"I found it very useul how examples were given in certain situations. For example how to talk to someone if they are unsure about having getting the vaccine and what questions to ask them".

- Training Participant

"Thank you! Bringing structural issues is a hard task and can be daunting in all types of audiences. I appreciate the space provided to process the information anf the openness you guys had during all of it as well".

- Training Participant

"It is incredibly clear that all of the staff has a passion for the work they do. They all want to make a difference and a tremendous impact"

- Partner's Letter of Support

Focus Areas

HOP provides services on varied topic areas.

Community Collaborations

Collaborations are an effective way to maximize limited resources while engaging local experts and different voices. Community Collaborations provide organizations with guidance and practical tools to increase their collective impact. Based on our toolkit, learn about the broad application of the term collaboration as it consists of coalitions, partnerships, and referral networks. Whether you are building relationships from scratch to build relationships, or looking for strategies to expand your current partnerships, Community Collaborations can be an effective, comprehensive resource for your organization.

Services offered:

Training
Webinar
Conference Workshop

Resource: Collaboration Toolkit

Community Health Needs Assessments

Needs assessments provide a structured method to gather information on the needs of a community or group. Our process includes identifying the needs of a community (i.e., health center patients or regional populations) through secondary data review, data collection tool development, primary data collection and analysis, synthesis of findings, and a final product featuring recommendations.

Services offered:

Consultation
Training
Webinar
Conference Workshop

Resource: Needs Assessment Toolkit

Customer Service to Become a Health Center of Choice

Customer Service supports health center staff in providing positive patient experiences through a deeper understanding of what customer service is, the needs of health center patients, strategies to practice good customer service, and methods to prioritize customer service in the health center. Customer Service equips health centers with the information, tools, and strategies to engage and retain patients through trust and respect, and supports the establishment of health centers as “providers of choice.”

Services offered:

Training
Webinar
Conference Workshop

Resource: Customer Service Training Curriculum – Sample

Diversity, Equity, and Inclusion (DEI) Assessment and Implementation

Diversity, Equity, and Inclusion (DEI) provides insight into the state of an organization with the use of the Inclusion Scorecard for Population Health™. HOP provides a set of recommendations and helps to develop an action plan for creating a more inclusive and equitable workplace.

Service offered:

Consultation

Resource: Inclusion Scorecard for Population Health

Facilitated Program Planning and Evaluation

A fully facilitated program planning process provides structured guidance on developing a program and evaluation plan to ensure that programmatic efforts align with the vision, mission, and goals of the organization. HOP facilitators offer a participatory process that is customized to the needs of the team and organization.

Service offered:

Consultation

Organizational Assessment and Development

An organizational assessment and development represents purposeful and meaningful change. HOP uses program planning and assessments to identify organizational capacity, structure, and work environment in order to improve the effectiveness of its leadership, staff, and systems. The scope of this assessment may involve the greater organization or a specific department or program within an organization.

Service offered:

Consultation

Organizational Self-Care

HOP’s Organizational Self-Care is a framework used to foster a work environment that supports staff satisfaction and retention while preventing burnout and compassion fatigue. HOP provides recommendations to guide leadership and staff to develop self-care practices and create organizational structures to meet goals and identified needs.

Service offered:

Consultation

Resource: Organizational Self-Care

Outreach and Enabling Services Data

Enabling Services Data illustrates the importance of accurate, timely information on services beyond clinical care, such as housing, food and employment resources. Increasing access to enabling services through an understanding of when and how they are accessed leads to better health outcomes and increased patient engagement. Collecting data on the enabling services provided allows health centers to demonstrate the complexity of the patients they serve and the value of this work to policymakers.

Services offered:

Consultations
Trainings
Webinars

Resource: Enabling Services Data Collection Implementation Packet, AAPCHO

Program Planning and Evaluation

Planning and evaluation are key to effective, efficient programmatic outcomes. HOP offers hands-on, structured guidance on work plans, logic models, and evaluation measures, as well as setting a goal and SMART (Specific, Manageable, Achievable, Realistic, Timebound) objectives. Program planning helps organizations build their program capacity, and identify strategies for organizational growth.

Services offered:

Consultation
Trainings
Webinars
Conference Workshops

Resource: Outreach Reference Manual

Program Impact Assessment

Impact assessment is a process used to measure the need and effectiveness of the specific activities of a program. This assessment seeks to answer questions like, “What impact did this program have on our target audience?” “What factors made the program work?,” and “What are ways to strengthen our efforts?” The assessment analyzes the inputs, outputs, and outcomes of a program to identify the benefits of efforts. HOP will provide a set of recommendations upon completion of the assessment.

Service offered:

Consultation

Structural Competency

Structural Competency informs a robust analysis of the structural factors (policies, economic systems, and social hierarchies) that impact the health of underserved and vulnerable communities, as well as to equip healthcare staff to recognize and address patient health and illness as the product of the structures that cause health disparities.

Structural Competency Framework Curriculum for Health Centers was developed, in collaboration with the Structural Competency Working Group (SCWG) of the San Francisco Bay Area. This curriculum equips health center staff with concepts and vocabulary to analyze, discuss, and respond to structures.

Services offered:

Consultations
Trainings
Webinars

The Business Value of Outreach (OBV)

For many organizations, showing the financial value of outreach services can be difficult, making programs susceptible to limited funding and budget cuts. To help health centers make a stronger business case for investing in and sustaining strong outreach programs, HOP created the Outreach Business Value (OBV) Toolkit and Calculators. Learn how to invest in outreach in a financially sustainable way.

Services offered:

Consultation
Trainings
Webinars
Conference Workshops

Resource: OBV Toolkit

Transportation Barriers to Care

Transportation is a top barrier to health care and other services. HOP collects and documents the impact of transportation barriers on patients and communities and on health systems, and identifies ways to strengthen patient-centered transportation solutions by highlighting transportation models that work. Additionally, HOP’s Transportation Quality Improvement Toolkit guides users through the process of assessing the scope of a transportation challenge and finding solutions to missed medical appointments due to transportation barriers. The process consists of two key phases of the quality improvement process: Needs Assessment and Plan-Do-Study-Act (PDSA) cycle, a continuous quality improvement process.

Services offered: