Health centers and PCAs are invited to apply for the first-ever Social Determinants of Health Academy hosted by eight BPHC-supported National Cooperative Agreement (NCA) holders.  The Social Determinants of Health Academy is a six-month virtual training series pilot designed to help health centers and PCAs develop, implement, and sustain SDOH interventions in their clinics and communities. Selected organizations will participate in six web-based trainings covering program implementation, evaluation, and best practices.  They will also learn about training and technical assistance resources, and they will have opportunities to network with others engaged in similar work. Short applications are due Thursday, September 15. For more information and for the application, visit http://medical-legalpartnership.org/national-center/the-sdoh-academy/.

[embed]https://youtu.be/1dzkO2j4y5I[/embed] Jesseca Chatman Community Outreach Specialist Heart City Health Center | Elkhart, IN

By Caitlin Ruppel, Associate Project Manager, and Sonia Lee, Project Manager, Health Outreach Partners This article is reposted from and featured in the April 2016 Issue of NWRPCA’s QuickNotes. “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” –Maya Angelou As millions of Americans gain access to comprehensive health insurance under the Affordable Care Act (ACA), they are increasingly turning to Federally Qualified Health Centers (FQHC) as their preferred provider of care. One in fourteen people in the U.S. now identifies an FQHC as their primary source of preventive health care.  Health centers are adopting patient-centered and coordinated approaches to balance meeting the complex needs of a growing patient population while ensuring the delivery of quality care. One such approach is through the provision of excellent customer service, which helps health centers to remain a provider of choice for current patients and also become one for community members newly accessing care at their site. (more…)

Health Outreach Partners presents "Using Outreach to Support Health Center Governing Boards". On this webinar, we review the purpose and composition of health center governing boards. We discuss how outreach data is an important source for planning and decision making and present two key tools for how this can be put into action.

Click here to view the webinar

HOP is excited to give you a sneak peak at our newest transportation resource, "Transportation and Health Access." This resource, currently in poster format, highlights national data on transportation as a barrier to care. It also features solutions from different organizations around the country that are addressing these barriers in their communities. We'll be releasing the final resource in late November as a graphic booklet. Click on the title and let us know what you think in the comments section!

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Clínica Romero strives to reduce barriers to care and ensure access to comprehensive health services by functioning as a “one-stop-shop.” Collectively, the clinics offer general family practice, pediatric care, prenatal and post-partum care, women’s health, mental health and substance abuse counseling, dental care, optometry services, and a pharmacy. To further support its patient population, Clínica Romero has maintained a Community Organizing Department from its inception. The current department is comprised of five staff: a director, a manager, one program lead, and two organizers, both of whom are former promotoras...

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Our flock has moved to a new nest! The new office is located in the beautiful Uptown neighborhood of Oakland at 1970 Broadway, Suite #200, Oakland, CA 94612. We are very excited and fortunate to be in this new space, and we are looking forward to welcoming our friends and collaborators to an open house mid-July. Please stay tuned!

Work collaboratively with our experienced staff to enhance your outreach and enabling services! HOP offers in-person trainings for health centers and primary care associations, designed to build on the knowledge and skills of participants. Popular training topics include: (1) Health Insurance Outreach and Enrollment; (2) Planning and Evaluating Integrated Health Outreach Programs, and (3) Customer Service to Become a Health Center of Choice. Contact Kristen Stoimenoff at kristen@outreach-partners.org for more information about HOP’s trainings!

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Did you know that HOP’s webinars are recorded and available for viewing on our website? These include full-length training webinars, as well as short Coffee Break Webinars (CBWs). Check out all of our 2015-2016 webinars:

• The Outreach Business Value (OBV) Toolkit (CBW)
• Clinical Performance Improvement (CBW)
• OBV Webinar #1: Clinical Efficiency and the Triple Aim
• OBV Webinar #2: Increase Revenue and Avoid Costs
• Using Outreach Data to Support Health Center Board Engagement

Check out our new Innovative Outreach Practice! Mountain Park Health Center is a Federally Qualified Health Center (FQHC) located in Arizona’s Phoenix metro area. With five clinics serving communities in Goodyear, Phoenix, and Tempe, as well as three pediatric clinics in Phoenix, Mountain Park has over 700 employees that accommodate more than 340,000 patient visits each year. The diverse demographic characteristics of each community require unique cultural and linguistic service needs. In response to these needs Mountain Park reinvented its customer service efforts to prioritize a culture of inclusion...

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Check out our new article, featured in the April 2016 Issue of NWRPCA’s QuickNotes, on Becoming a Health Center of Choice. One in fourteen people in the U.S. now identifies an FQHC as their primary source of preventive health care. Health centers are adopting patient-centered and coordinated approaches to balance meeting the complex needs of a growing patient population while ensuring the delivery of quality care. One such approach is through the provision of excellent customer service, which helps health centers to remain a provider of choice for current patients and also become one for community members newly accessing care at their site.

Read it on NWRPCA's site!

HOP is excited to present a new Outreach Reference Manual chapter on The Role of Outreach in Care Coordination! The manual serves as a reference to outreach programs in order to improve effectiveness and sustainability. The purpose of this new chapter is to support health centers with improving or expanding their care coordination efforts. Underlying many new models of care is the concept of care coordination, which emphasizes collaboration between providers to increase quality of care and ultimately improve patient outcomes as well as reduce the cost of health care. This chapter makes the case for integrating outreach workers into care coordination teams and shares examples of how health centers can accomplish this. The new chapter is available upon request to Health Center Program Grantees and Primary Care Associations.

Request the Resource