Outreach Connection Blog
Information and Resources for Outreach Programs
About
HOP’s Blog is dedicated to bringing you the most up-to-date information about outreach resources and emerging trends. Here you can find regular addresses from the Executive Director, as well as rotating staff blogs. It also elevates the experience of outreach workers and the importance of outreach through the sharing of outreach stories.
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Transportation Basics
Interested in learning more about how transportation impacts access to health services? See below for key transportation terms and definitions as they relate to health access, and to learn more about some of the populations disproportionately impacted by transportation barriers. For more information, check out HOP’s new infobook, “Transportation and Health Access: Where Are We Now and Where Do We Go?”
Transportation and Health Access: A Quality Improvement Toolkit
HOP is excited to announce a new resource: "Transportation and Health Access: A Quality Improvement Toolkit." As part of our Transportation Initiative, the toolkit was developed for health centers to better understanding the impact of transportation barriers on their patients and ways to improve existing efforts. The toolkit is a practical and easy-to-use tool that guides the user through the quality improvment process: Needs Assessment and PDCA cycle.
HOP’s Commitment to Social Justice and Health Equity
HOP is deeply committed to ensuring access to health and social services. According to one of HOP's board members, “Health equity is the number one reason why we are doing this work… why we are all here.” [1] We understand that it is impossible to achieve health equity without a just and equitable society. Our commitment to social justice and health equity (SJHE) recognizes that health and well-being is affected by a host of factors, including where people live, work, and spend time. As a result, one of our central strategies is to promote SJHE to those serving underserved and vulnerable communities.
We are continually exploring the role of SJHE in our work in various ways. In 2014, a SJHE workgroup was formed to delve into the relationship between social justice, health equity, and HOP’s work. In 2015, it was included as a key theme in our Strategic Plan. In 2016, the SJHE workgroup hosted an all-staff, full-day retreat facilitated by Human Impact Partners to examine and expand the way SJHE influences our work with clients as well as explore how it could further shape our organizational culture and norms.
(more…) 3 Key Lessons Learned Conducting Needs Assessments
Health Outreach Partners (HOP) has released a 15-minute coffee break webinar titled "3 Key Lessons Learned Conducting Needs Assessments.” HOP provides 3 key strategies on how to plan and conduct an effective needs assessment process.
Virtual Training Series on Addressing the Social Determinants of Health
Health centers and PCAs are invited to apply for the first-ever Social Determinants of Health Academy hosted by eight BPHC-supported National Cooperative Agreement (NCA) holders. The Social Determinants of Health Academy is a six-month virtual training series pilot designed to help health centers and PCAs develop, implement, and sustain SDOH interventions in their clinics and communities. Selected organizations will participate in six web-based trainings covering program implementation, evaluation, and best practices. They will also learn about training and technical assistance resources, and they will have opportunities to network with others engaged in similar work. Short applications are due Thursday, September 15. For more information and for the application, visit http://medical-legalpartnership.org/national-center/the-sdoh-academy/.
Outreach Voices @ the 2016 Indiana PCA Annual Conference
[embed]https://youtu.be/1dzkO2j4y5I[/embed]
Jesseca Chatman
Community Outreach Specialist
Heart City Health Center | Elkhart, IN
Becoming a Health Center of Choice: Customer Service for Patient Engagement and Retention
By Caitlin Ruppel, Associate Project Manager, and Sonia Lee, Project Manager, Health Outreach Partners
This article is reposted from and featured in the April 2016 Issue of NWRPCA’s QuickNotes.
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” –Maya Angelou
As millions of Americans gain access to comprehensive health insurance under the Affordable Care Act (ACA), they are increasingly turning to Federally Qualified Health Centers (FQHC) as their preferred provider of care. One in fourteen people in the U.S. now identifies an FQHC as their primary source of preventive health care. Health centers are adopting patient-centered and coordinated approaches to balance meeting the complex needs of a growing patient population while ensuring the delivery of quality care. One such approach is through the provision of excellent customer service, which helps health centers to remain a provider of choice for current patients and also become one for community members newly accessing care at their site.
(more…)
Using Outreach to Support Health Center Governing Boards
Health Outreach Partners presents "Using Outreach to Support Health Center Governing Boards". On this webinar, we review the purpose and composition of health center governing boards. We discuss how outreach data is an important source for planning and decision making and present two key tools for how this can be put into action.
Transportation and Health Access: Where Are We Now and Where Do We Go?
HOP is excited to give you a sneak peak at our newest transportation resource, "Transportation and Health Access." This resource, currently in poster format, highlights national data on transportation as a barrier to care. It also features solutions from different organizations around the country that are addressing these barriers in their communities. We'll be releasing the final resource in late November as a graphic booklet. Click on the title and let us know what you think in the comments section!
Click the image to view the full PDF
Using the Promotora (Community Health Worker) Model to Engage, Empower, and Organize Patients for Positive Community Outcomes
Clínica Romero strives to reduce barriers to care and ensure access to comprehensive health services by functioning as a “one-stop-shop.” Collectively, the clinics offer general family practice, pediatric care, prenatal and post-partum care, women’s health, mental health and substance abuse counseling, dental care, optometry services, and a pharmacy. To further support its patient population, Clínica Romero has maintained a Community Organizing Department from its inception. The current department is comprised of five staff: a director, a manager, one program lead, and two organizers, both of whom are former promotoras...
We’ve Moved!
Our flock has moved to a new nest! The new office is located in the beautiful Uptown neighborhood of Oakland at 1970 Broadway, Suite #200, Oakland, CA 94612. We are very excited and fortunate to be in this new space, and we are looking forward to welcoming our friends and collaborators to an open house mid-July. Please stay tuned! HOP’s 2016-2017 Training Services
Work collaboratively with our experienced staff to enhance your outreach and enabling services! HOP offers in-person trainings for health centers and primary care associations, designed to build on the knowledge and skills of participants. Popular training topics include: (1) Health Insurance Outreach and Enrollment; (2) Planning and Evaluating Integrated Health Outreach Programs, and (3) Customer Service to Become a Health Center of Choice.
Contact Kristen Stoimenoff at kristen@outreach-partners.org for more information about HOP’s trainings!
View HOP’s 2015-2016 Webinars Anytime!
Did you know that HOP’s webinars are recorded and available for viewing on our website? These include full-length training webinars, as well as short Coffee Break Webinars (CBWs).
Check out all of our 2015-2016 webinars:
Creating a Culture of Inclusion to Improve Patient Care and Staff Capacity
Check out our new Innovative Outreach Practice! Mountain Park Health Center is a Federally Qualified Health Center (FQHC) located in Arizona’s Phoenix metro area. With five clinics serving communities in Goodyear, Phoenix, and Tempe, as well as three pediatric clinics in Phoenix, Mountain Park has over 700 employees that accommodate more than 340,000 patient visits each year. The diverse demographic characteristics of each community require unique cultural and linguistic service needs. In response to these needs Mountain Park reinvented its customer service efforts to prioritize a culture of inclusion...
Becoming a Health Center of Choice: Customer Service for Patient Engagement and Retention
Check out our new article, featured in the April 2016 Issue of NWRPCA’s QuickNotes, on Becoming a Health Center of Choice. One in fourteen people in the U.S. now identifies an FQHC as their primary source of preventive health care. Health centers are adopting patient-centered and coordinated approaches to balance meeting the complex needs of a growing patient population while ensuring the delivery of quality care. One such approach is through the provision of excellent customer service, which helps health centers to remain a provider of choice for current patients and also become one for community members newly accessing care at their site.
