HOP’s Blog is dedicated to bringing you the most up-to-date information about outreach resources and emerging trends; it elevates also the experience of outreach workers and the importance of outreach through the sharing of outreach stories.

Outreach Connection Newsletter

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Upcoming Events

Health Centers Strategies For Diabetes Screening and Prevention for Children, Adults and the Elderly
Jan 29 all-day


Monday, January 29, 2018, 9:00 a.m.-10:30 a.m. PST / 12:00-1:30 p.m. EST

Diabetes affect more than 30 million Americans every year in the United States. Health centers are often one of the main ways many patients access primary care and for diabetic patients, they are often the only way to get screened and treated for diabetes. With Type I and Type II diabetes on the rise, many health centers struggle to properly diagnose patients of all ages with diabetes. There are many challenges that are specific to each age group in terms of what risk factors to look out for, best practices for screening, and approaches for treatment and care management. Join us for the third webinar in the continuation of our Diabetes in Special and Vulnerable Populations: A National Learning Series focusing specifically on diabetes and those affected by it.

This webinar will explore diabetes prevention and strategies across the lifespan. Presenters will discuss standards of care in the screening and prevention for children, adults, and the elderly, sharing experiences from the field. Presenters will also engage participants around case examples of successful diabetes prevention programs along with pediatric, adult, and geriatric guidelines for prevention and screening. Finally presenters will connect participants with resources to outreach opportunities and tools they can apply and adapt for their own health centers.

This series is pending accreditation by the American Academy of Family Physicians (AAFP) through Migrant Clinicians Network (MCN). This series is also accredited by the American Nurses Credentialing Center (ANCC) through MCN. In order to receive continuing education units an evaluation will need to be submitted for each session. Please allow up to two weeks for continuing nursing certificates to be awarded and up to one month for continuing medical education certificates, as stated above approval through AAFP is pending.


Gina Trigani-Kirk, Director of Training and Capacity Building, Health Promotion Council
Andrea Vettori, Nurse Practitioner, PHMC Mary Howard Health Center
Tanicia Daley, Pediatric Endocrinologist, Egleston Hospital Children’s Healthcare of Atlanta
Elena Toschi, Endocrinologist, Joslin Diabetes Center


Announcement, Outreach Voices
May 10, 2016

Creating a Culture of Inclusion to Improve Patient Care and Staff Capacity

DSC_0621Check out our new Innovative Outreach Practice! Mountain Park Health Center is a Federally Qualified Health Center (FQHC) located in Arizona’s Phoenix metro area. With five clinics serving communities in Goodyear, Phoenix, and Tempe, as well as three pediatric clinics in Phoenix, Mountain Park has over 700 employees that accommodate more than 340,000 patient visits each year. The diverse demographic characteristics of each community require unique cultural and linguistic service needs. In response to these needs Mountain Park reinvented its customer service efforts to prioritize a culture of inclusion…

Read More

May 10, 2016

Becoming a Health Center of Choice: Customer Service for Patient Engagement and Retention

Check out our new article, featured in the April 2016 Issue of NWRPCA’s QuickNotes, on Becoming a Health Center of Choice. One in fourteen people in the U.S. now identifies an FQHC as their primary source of preventive health care. Health centers are adopting patient-centered and coordinated approaches to balance meeting the complex needs of a growing patient population while ensuring the delivery of quality care. One such approach is through the provision of excellent customer service, which helps health centers to remain a provider of choice for current patients and also become one for community members newly accessing care at their site.

Read it on NWRPCA’s site!

May 6, 2016

New Outreach Reference Manual Chapter: The Role of Outreach in Care Coordination

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HOP is excited to present a new Outreach Reference Manual chapter on The Role of Outreach in Care Coordination! The manual serves as a reference to outreach programs in order to improve effectiveness and sustainability.

The purpose of this new chapter is to support health centers with improving or expanding their care coordination efforts. Underlying many new models of care is the concept of care coordination, which emphasizes collaboration between providers to increase quality of care and ultimately improve patient outcomes as well as reduce the cost of health care. This chapter makes the case for integrating outreach workers into care coordination teams and shares examples of how health centers can accomplish this.
The new chapter is available upon request to Health Center Program Grantees and Primary Care Associations.

Request the Resource