Health Outreach Partners https://outreach-partners.org/2012/08/health-outreach-case-management/ Export date: Fri May 3 0:13:52 2024 / +0000 GMT |
Health Outreach Case ManagementIndividuals responding to HOP’s 2010 National Needs Assessment on Farmworker Health Outreach reported that case management is one of the top five activities performed by outreach workers. They also listed case management as one of the top three activities that they want outreach workers to be doing in the next two years. HOP is continually working to update our understanding of what is needed for successful case management in an outreach setting. To create a model for health outreach case management, HOP worked with a nationwide group of health professionals. Through this work, we identified the challenges in health outreach case management. We also created recommendations and ways to improve outreach workers’ ability to provide case management to patients. What is Outreach? Health Outreach Partners broadly defines outreach as a way to:
Developing a Model of Outreach Case Management Based on research and experience we used a few key points to create a model for outreach case management. Included in those key points are:
A successful case management process should:
Cultural responsiveness is very important for successful case management. Respect and understanding will encourage clear communication and help clarify needs and goals. Excellent listening skills are also important because these skills can help outreach workers understand a patient’s “complete message.” Finally, strong community partnerships and awareness of local resources will support the case management process and improve the impact of case management services. The training, approach, and resources for case mangers at health centers differ across the country. Each program should decide on how much of a priority to place on case management. They should also create clear set of rules and a training plan for outreach staff members doing case management. For more information on case management in health outreach, please contact Health Outreach Partners by visiting www.outreach-partners.org. |
Post date: 2012-08-01 15:47:04 Post date GMT: 2012-08-01 15:47:04 Post modified date: 2022-12-08 09:18:25 Post modified date GMT: 2022-12-08 17:18:25 |
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